Policies

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Terms of Service

By accessing or using the website https://monarchgraphicsanddesign.com (the "Site"), you agree to be bound by these terms of service ("Terms"). If you do not agree to these Terms, do not use the Site.

Ownership and Intellectual Property

The Site and all content and materials included on the Site, including but not limited to text, graphics, logos, images, and software, are the property of Monarch Graphics & Design or its licensors and are protected by United States and international copyright and trademark laws. You may not use any content or materials on the Site for any commercial purpose without the express written consent of Monarch Graphics & Design.

Acceptable Use

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by any third party. Prohibited conduct includes, but is not limited to, causing annoyance, inconvenience or needless anxiety to other users.

Dispute Resolution

Any dispute arising out of or in connection with these Terms or the use of the Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state of California.

Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the state of California, without giving effect to any principles of conflicts of law.

Changes to these Terms

Monarch Graphics & Design reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following the posting of any changes to these Terms constitutes acceptance of those changes.

Contact Us

If you have any questions or concerns about these Terms, please contact us at info@monarchgraphicsanddesign.com or by phone at 916-910-9282.

At Monarch Graphics and Design, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share information about you when you visit our website or use our services.

Information We Collect

We collect information about you in a few different ways:

Information you provide to us: We may collect information about you when you fill out a form, create an account, make a purchase, or contact us for support. This information may include your name, email address, phone number, mailing address, and any other personal information you choose to provide.
Information we collect automatically: When you visit our website or use our services, we may automatically collect information about your device, such as your IP address, browser type, and device type. We may also collect information about your browsing activity, such as the pages you visit and the links you click.
Information from third parties: We may receive information about you from third parties, such as social media platforms or other websites that you use to access our services.

How We Use Your Information

We use the information we collect about you to:

Provide, maintain, and improve our services: We use your information to deliver and improve our products and services, including to process orders, handle customer support inquiries, and personalize your experience.
Communicate with you: We may use your information to send you updates, newsletters, or other communications about our products and services.
Analyze and improve our business: We may use your information to better understand how our customers use our services and to improve our business.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following ways:

With third-party service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, or customer support. We may also share your mailing address and other necessary information with third-party service providers if you have requested that an item be shipped to your address.
For legal reasons: We may share your information if we believe it is necessary to comply with a legal obligation, such as a court order or subpoena. We may also share your information if we believe it is necessary to protect our rights or the rights of others.

Your Choices and Rights

You have the following choices and rights regarding your personal information:

Opting out of marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in the communication or by contacting us at info@monarchgraphicsanddesign.com.
Accessing and correcting your information: You have the right to request access to the personal information we hold about you and to request that we correct any errors in your information. You can do this by contacting us at info@monarchgraphicsanddesign.com.
Deleting your information: You have the right to request that we delete your personal information. Please note that we may be required to retain certain information for legal or business purposes.
Objecting to the processing of your information: You have the right to object to the processing of your personal information if you believe it is being done in a way that is not necessary for a legitimate business purpose.
Requesting that we restrict the processing of your information: You have the right to request that we restrict the processing of your personal information if you believe it is incorrect, or if you have objected to its processing and we are verifying whether we have legitimate grounds to continue processing it.
Exercising your rights under the California Consumer Privacy Act: If you are a resident of California, you have the right to request that we disclose to you the categories of personal information we have collected about you, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information. You also have the right to request that we delete your personal information.
Complaining to a supervisory authority: If you have a concern about our handling of your personal information, you have the right to file a complaint with a supervisory authority.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other legal, technical, or business reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at info@monarchgraphicsanddesign.com.

GDPR POLICY

Monarch Graphics & Design ("we", "us", or "our") is committed to protecting the privacy and personal data of individuals in compliance with the General Data Protection Regulation (GDPR). We have taken appropriate technical and organizational measures to ensure that we process personal data in a manner that is secure, transparent, and in accordance with the GDPR and other applicable data protection laws.

As a data controller, we are responsible for complying with the GDPR and ensuring that we process personal data in a fair, lawful, and transparent manner. We have conducted a data protection impact assessment (DPIA) and have implemented appropriate measures to ensure that we process personal data in a manner that is proportionate and minimizes any potential risks to the rights and freedoms of individuals.

We collect and process personal data for the following purposes:

To provide our products and services to individuals
To communicate with individuals and respond to their inquiries or requests
To improve and enhance our products and services
To conduct market research and analysis

We may collect personal data such as name, contact information, and payment information. We may also collect personal data related to the use of our products and services, such as usage data and customer feedback.

We will only process personal data for the purposes for which it was collected and in accordance with the individual's rights and preferences. We will not retain personal data for longer than is necessary for the purposes for which it was collected.

We will only disclose personal data to third parties where it is necessary for the performance of our contracts or where we are required to do so by law. We have implemented appropriate measures to ensure that any third parties we work with process personal data in a manner that is consistent with the GDPR.

Individuals have the following rights under the GDPR:

The right to be informed about the collection and use of their personal data
The right of access to their personal data
The right to rectification of any inaccurate personal data
The right to erasure of their personal data (also known as the "right to be forgotten")
The right to restrict the processing of their personal data
The right to data portability
The right to object to the processing of their personal data
The right not to be subject to automated decision-making, including profiling

Individuals can exercise their rights by contacting us at info@monarchgraphicsanddesign.com. We will respond to requests within a reasonable timeframe and in accordance with the GDPR.

Refund Policy

"Refund Policy:

At Monarch Graphics & Design, we strive to provide high quality, customized products that our customers will love. However, we understand that sometimes things don't go as planned. If you are not satisfied with your product, please contact us at info@monarchgraphicsanddesign.com to discuss your concerns and potential solutions. We will do our best to address your issues and make sure you are happy with your product.

Please note that due to the custom nature of our products, we do not offer refunds as a general rule. However, in cases where we are unable to resolve any issues to your satisfaction, we may offer a refund at our discretion.

Most of our products are delivered by email, however, if we do mail a product to you, we recommend taking the following steps if you have not received a package that has been marked as delivered by the carrier:

Check with other members of your household to see if someone else brought in the package and forgot to tell you.
Look around your property to see if the carrier "hid" the package for its safety.
Contact your local post office and ask them where they delivered the package. If they say your address, ask the carrier if they remember where they left it exactly.
Consider taking precautions if your area is known for package theft, such as using a lock box that the carrier can access.

Please note that we do have insurance on mailed items, but any claims will need to be approved by the shipping carrier. The tracking information we provide (if any) is a convenience to our customers and should not be relied upon to determine the exact delivery date of a package. We are not responsible for any errors or misinformation provided by the carrier.

For custom digital products purchased directly from our website, we are unable to accept returns or issue refunds. Please contact us at info@monarchgraphicsanddesign.com if you are not satisfied with your product and we will do our best to address your concerns and find a solution.

If you have purchased a physical product from one of our third-party partners, please refer to their refund and return policies for information on how to request a refund or return the product. We are not responsible for the shipping or handling of any physical products purchased through third-party partners.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete a return or request a refund, please email us at info@monarchgraphicsanddesign.com and include your order number.

Refunds (if applicable)

Once your return or refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@monarchgraphicsanddesign.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@monarchgraphicsanddesign.com for further instructions.

Accessibility Statement

At Monarch Graphics & Design, we are committed to making our website accessible and user-friendly for all visitors, including those with disabilities.

We have taken steps to ensure that our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This includes adding alt text to images, providing clear and concise headings and subheadings, and using high-contrast colors.

If you encounter any accessibility issues while using our website, please don't hesitate to contact us at info@monarchgraphicsanddesign.com. We will do our best to resolve any issues and make the necessary adjustments to ensure that our website is accessible to all.

We recognize that there may still be limitations to the accessibility of our website and we are continually working to improve and address any issues. If you are unable to access any part of our website, please let us know and we will provide the information to you in an alternative format.

We appreciate your patience and understanding as we work to make our website as accessible as possible.

Terms of Service

Privacy Policy

Refund Policy

Accessibility Statement

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