Terms of Service
By accessing or using the website https://monarchgraphicsanddesign.com (the "Site"), you agree to be bound by these terms of service ("Terms"). If you do not agree to these Terms, do not use the Site.
Ownership and Intellectual Property
The Site and all content and materials included on the Site, including but not limited to text, graphics, logos, images, and software, are the property of Monarch Graphics & Design or its licensors and are protected by United States and international copyright and trademark laws. You may not use any content or materials on the Site for any commercial purpose without the express written consent of Monarch Graphics & Design.
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by any third party. Prohibited conduct includes, but is not limited to, causing annoyance, inconvenience or needless anxiety to other users.
Any dispute arising out of or in connection with these Terms or the use of the Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the state of California.
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the state of California, without giving effect to any principles of conflicts of law.
Changes to these Terms
Monarch Graphics & Design reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following the posting of any changes to these Terms constitutes acceptance of those changes.
If you have any questions or concerns about these Terms, please contact us at email@example.com or by phone at 916-910-9282.
Information We Collect
We collect information about you in a few different ways:
How We Use Your Information
We use the information we collect about you to:
Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following ways:
Your Choices and Rights
You have the following choices and rights regarding your personal information:
Monarch Graphics & Design ("we", "us", or "our") is committed to protecting the privacy and personal data of individuals in compliance with the General Data Protection Regulation (GDPR). We have taken appropriate technical and organizational measures to ensure that we process personal data in a manner that is secure, transparent, and in accordance with the GDPR and other applicable data protection laws.
As a data controller, we are responsible for complying with the GDPR and ensuring that we process personal data in a fair, lawful, and transparent manner. We have conducted a data protection impact assessment (DPIA) and have implemented appropriate measures to ensure that we process personal data in a manner that is proportionate and minimizes any potential risks to the rights and freedoms of individuals.
We collect and process personal data for the following purposes:
We may collect personal data such as name, contact information, and payment information. We may also collect personal data related to the use of our products and services, such as usage data and customer feedback.
We will only process personal data for the purposes for which it was collected and in accordance with the individual's rights and preferences. We will not retain personal data for longer than is necessary for the purposes for which it was collected.
We will only disclose personal data to third parties where it is necessary for the performance of our contracts or where we are required to do so by law. We have implemented appropriate measures to ensure that any third parties we work with process personal data in a manner that is consistent with the GDPR.
Individuals have the following rights under the GDPR:
Individuals can exercise their rights by contacting us at firstname.lastname@example.org. We will respond to requests within a reasonable timeframe and in accordance with the GDPR.
At Monarch Graphics & Design, we strive to provide high quality, customized products that our customers will love. However, we understand that sometimes things don't go as planned. If you are not satisfied with your product, please contact us at email@example.com to discuss your concerns and potential solutions. We will do our best to address your issues and make sure you are happy with your product.
Please note that due to the custom nature of our products, we do not offer refunds as a general rule. However, in cases where we are unable to resolve any issues to your satisfaction, we may offer a refund at our discretion.
Most of our products are delivered by email, however, if we do mail a product to you, we recommend taking the following steps if you have not received a package that has been marked as delivered by the carrier:
Please note that we do have insurance on mailed items, but any claims will need to be approved by the shipping carrier. The tracking information we provide (if any) is a convenience to our customers and should not be relied upon to determine the exact delivery date of a package. We are not responsible for any errors or misinformation provided by the carrier.
For custom digital products purchased directly from our website, we are unable to accept returns or issue refunds. Please contact us at firstname.lastname@example.org if you are not satisfied with your product and we will do our best to address your concerns and find a solution.
If you have purchased a physical product from one of our third-party partners, please refer to their refund and return policies for information on how to request a refund or return the product. We are not responsible for the shipping or handling of any physical products purchased through third-party partners.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete a return or request a refund, please email us at email@example.com and include your order number.
Refunds (if applicable)
Once your return or refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
At Monarch Graphics & Design, we are committed to making our website accessible and user-friendly for all visitors, including those with disabilities.
We have taken steps to ensure that our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This includes adding alt text to images, providing clear and concise headings and subheadings, and using high-contrast colors.
If you encounter any accessibility issues while using our website, please don't hesitate to contact us at firstname.lastname@example.org. We will do our best to resolve any issues and make the necessary adjustments to ensure that our website is accessible to all.
We recognize that there may still be limitations to the accessibility of our website and we are continually working to improve and address any issues. If you are unable to access any part of our website, please let us know and we will provide the information to you in an alternative format.
We appreciate your patience and understanding as we work to make our website as accessible as possible.